Last updated: 13 August 2026
StratoWrite respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing or downloading our products, requesting a Custom Business Plan, contacting us or using our other services.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who it may be shared with and the rights you have over your personal information.
For the purposes of UK data protection law, StratoWrite is operated by Mike Hill, who is the data controller responsible for the personal information covered by this policy.
Mike Hill StratoWrite
StratoWrite Head Office
6th Floor, 37 Lombard Street
London
EC3V 9BQ
United Kingdom
Email: info@stratowrite.co.uk
StratoWrite provides Custom Business Plans, Ready-Made Business Plans, Specialist Info Packs and startup information and resources primarily for people starting and developing businesses in the UK.
The information we collect depends on how you use StratoWrite.
We may collect:
Payment card details are processed securely by our payment provider. StratoWrite does not store your full payment card details on its own systems.
We may collect the information you provide through our Custom Business Plan form, including:
We use this information to review your requirements, prepare your quote and delivery timescale and, if you choose to proceed, research, prepare and deliver your Custom Business Plan.
Please avoid providing sensitive personal information that is not relevant to your business plan.
If you contact StratoWrite by email, through a form or by another available contact method, we may retain your name, email address, message and any other information you provide so that we can respond and maintain an appropriate record of the communication.
If you submit feedback, we may collect your name, contact information, comments and your choice about whether StratoWrite has permission to publish your feedback.
We will only publish customer feedback or testimonials where the appropriate permission has been provided.
When you use the StratoWrite website, certain technical information may be collected automatically, including:
More information about cookies and similar technologies is available in our Cookie Policy (UK).
We may use personal information to:
We do not sell personal information.
We do not share customer information with other organisations for their own unrelated marketing purposes.
UK data protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, StratoWrite may rely on:
We use information where it is necessary to provide a product or service you have requested, process an order, prepare or fulfil a Custom Business Plan agreement, provide revisions or respond to matters connected with your purchase.
We may use information where it is reasonably necessary for the legitimate operation of StratoWrite, including responding to enquiries, maintaining customer records, improving our services, protecting the website, preventing fraud and managing our business.
We consider these interests alongside your privacy rights before relying on this basis.
We may retain or use information where necessary to comply with legal, accounting, tax, regulatory or other statutory requirements.
Where consent is required, such as for certain marketing communications or non-essential cookies and similar technologies, we will ask for your permission.
You can withdraw your consent at any time.
StratoWrite may offer customers and website visitors the opportunity to receive useful startup resources, information about new products or services and other relevant StratoWrite updates.
Where you choose to receive marketing communications, you can unsubscribe at any time using the unsubscribe option provided in the message or by contacting us.
We do not automatically add someone to a general marketing subscription simply because they purchase a product or download an Info Pack.
Emails directly connected with your purchase, Custom Business Plan, download, enquiry or customer support are service communications rather than marketing communications.
StratoWrite does not sell your personal information.
To operate the business and provide our services, information may be processed by carefully selected service providers where necessary. These may include:
These organisations only receive information where it is necessary for the relevant service or legal requirement.
Where we recommend an external partner, tool or service and you choose to visit that organisation’s website, that organisation will be responsible for the personal information you provide directly to it. Its own privacy policy will apply.
Some of the technology and service providers used to operate StratoWrite may process or store information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law. These may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected or where we have a legal reason to retain it.
Our general approach is:
Detailed Custom Business Plan enquiry information will normally be retained for up to 12 months after our last contact, after which it may be deleted or anonymised unless there is a legitimate reason to retain it for longer.
Custom Business Plan submissions, completed plans and relevant project correspondence will normally be retained for up to 2 years after completion. This allows us to provide continued support, respond to questions and maintain an appropriate record of the work completed.
Information that forms part of financial, contractual or legal records may need to be retained for longer.
Records required for accounting, taxation, contracts or other legal obligations will be retained for the period required by applicable law.
Where you have chosen to receive marketing communications, relevant contact information may be retained while you remain subscribed.
If you unsubscribe, we may retain the minimum information required to record and respect your decision not to receive further marketing communications.
Retention periods relating to cookies and similar technologies are explained in our Cookie Policy (UK).
We may retain information for longer where this is necessary in connection with a legal claim, dispute, regulatory requirement or other legitimate legal reason.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We also limit access to personal information to those who need it for legitimate StratoWrite business purposes or to provide services on our behalf.
Although we take appropriate steps to protect information, no internet-based service or method of electronic storage can be guaranteed to be completely secure.
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
Not every right applies in every situation, and some legal or regulatory requirements may require us to retain particular information.
To make a request, contact:
info@stratowrite.co.uk
We may need to confirm your identity before responding to a request.
If you have a concern about how StratoWrite uses your personal information, please contact us first so that we have the opportunity to investigate and resolve the issue.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
StratoWrite uses cookies and similar technologies to operate the website and, where permitted, understand how the website is used.
Essential cookies may be required for functions such as shopping, checkout, security and remembering privacy choices.
Non-essential cookies and similar technologies will be managed in accordance with applicable consent requirements.
For full details, please see our Cookie Policy (UK) and the cookie settings available on the website.
The StratoWrite website may contain links to government websites, software providers, funding organisations, professional services and other third-party websites.
Some links may be partner or affiliate links. If you use one of these links, StratoWrite may receive a commission at no additional cost to you.
Once you leave the StratoWrite website, the privacy practices of the external organisation apply. We recommend reviewing its privacy information before providing personal information.
We may update this Privacy Policy when our services, website, technology or legal obligations change.
The latest version will always be published on the StratoWrite website with the most recent update date shown at the top.
If you have a question about this Privacy Policy or how your personal information is handled, contact:
Mike Hill StratoWrite
StratoWrite Head Office
6th Floor, 37 Lombard Street
London
EC3V 9BQ
United Kingdom
Email: info@stratowrite.co.uk